Returns

Whilst we're confident that you'll love our products, we understand that sometimes things aren't quite right. Therefore, we try to make the returns process as pain free as possible.

Can I return my order?

Yes, you can return your order up to 90 days after purchase. Just make sure the item is in the condition in which it arrived to you. The item should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

You will need access to a printer to get the label but it will also be emailed to you, so you can print it off at another time if necessary.

How do I return it?

Simply click HERE to be taken to the page for registering your return.

You’ll need:

  • Your order number (you can find this in your confirmation email)
  • The postcode the order was delivered to OR your email address (hopefully you know both of these)

Then you can tell us what you’re returning, how many items are coming back, and your reasons for returning them, as well whether you want a refund or an exchange.

You’ll then need to print off your label, package it securely and take it to your local drop off point - the closest of which will be shown to you. A copy of the label will be Emailed to you so don't worry if you can't print it straight away!

If you wish to send the item back using a service of your own choosing, then you can send it directly back to us:

Returns Department

Universal Textiles Ltd

50 Oswin Road

Leicester

LE3 1HR

How much will it cost?

Returns in the UK are FREE when obtaining a label from the link above.

Alternatively, you can send the parcel back to us at the address above using a service of your choosing, however this will be at your own cost, unless otherwise agreed prior to return.

International returns are made at your own cost, unless otherwise agreed prior to return. Using the link above we are able to provide preferential rates with leading carriers around the world.

When you register your return, you will be able to see any costs before you complete registration.

What else do I need to know?

We aim to get your return processed within 14 working days, but you’ll be kept up to date along the way with updates emailed to you at various stages.

If you’re unsure at any time, just contact us and we’ll be able to give you an update on what’s going on.

If you’ve asked for an exchange and the replacement item is not available, then we’ll process an automatic refund for that item.

We reserve the right to refuse any refund or exchange if we deem the item to not be in its original condition, saleable condition or the description advised prior to the return.

We reserve the right to refuse any return on the basis of hygiene concerns. This may affect items such as Jewelry, Underwear, Swimwear, etc.

Responsibility

Returned items are your responsibility until they reach us! So make sure you package them properly and securely before posting them back to us.

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

We are not responsible for any items sent/returned to us by accident. If you want these items back, we may ask you to cover the postage costs.

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