Universal Textiles specialists in Thermal Underwear, Socks, Baby Wear/Clothing, Winter Gloves, Hats, Bedding, Rugs and Towels.
Universal Textiles - clothing and home from mens/womens/childrens thermal underwear, socks, gloves, baby clothing, pyjamas and also home products like children's towels/bedding.
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Universal Textiles suppliers of thermal underwear, socks, baby, gloves, hats, nightwear, clothing and more.

Terms & Conditions



  1. General

    1. The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as "you") with Universal Textiles Ltd, hereinafter referred to as "us" or "we", at the Universal Textiles website (universal-textiles.com)
    2. These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.
    3. By using universal-textiles.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the "Terms"). Please make sure you have read and understood the Terms before placing your order.
    4. We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on universal-textiles.com at the time you place your order.
    5. All products listed on universal-textiles.com comply with all British product safety standards. For deliveries outside the UK it is the responsibility of the customer to ensure the products purchased meet all the product safety standards for the delivery country.
  2. Ordering

    1. When placing an order, you agree that any and all information given is accurate and complete.
    2. All orders are subject to acceptance and product availability.
    3. We reserve the right to reject/cancel an order (even if previously accepted) if we feel there is any form of fraudulent activity being committed. If you feel we have made a mistake, please contact our customer services team.
    4. All product information provided was correct at the time of publication.
    5. No contract for the sale of any product will exist between you and Universal-textiles.com until we accept your order following successful payment. When this happens we will confirm the order acceptance by sending you an email.
    6. This confirmation email will be sent to the email address given in your order form.
    7. You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
    8. If you have placed an order but then wish to change or cancel it, please contact us as soon as you can, as orders move rapidly through to our warehouse. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures.
  3. Prices & Payment

    1. All prices are based on GBP (Pound Sterling). Prices in other currencies are converted using the exchange rate provided by the European Central Bank (http://www.ecb.europa.eu/home/html/index.en.html)
    2. All prices listed on universal-textiles.com are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time.
    3. Non GBP (Pound Sterling) payments will be converted from your local currency to GBP (Pound Sterling) by your credit/debit card company or the payment processor. Charges may apply from your Credit/Debit card provider.
    4. All Prices include VAT at 20% but do NOT include delivery charges.
    5. Payment will be taken prior to the dispatch of goods.
    6. Payment can be completed using a valid Credit or Debit card (see our FAQ section for details on what type of cards are accepted) or PayPal.
    7. Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
  4. Dispatch & Delivery

    1. We endeavour to dispatch orders in the fastest possible time and in the order in which they are placed.
    2. If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
    3. Before you place your order, you will be informed of the expected delivery details.
    4. The delivery period stated within which you will receive your order is approximate. Though we aim to deliver within the communicated time frame, delivery may take longer as a result of postal service delays or force majeure for which we will not be responsible.
    5. Any free delivery promotions are standard delivery to UK mainland addresses only.
    6. Claims for shortages or damages will only be accepted if we are notified within 30 days from the receipt of the goods.
  5. Returns / Refunds

    1. If the product you ordered is not in stock then a full refund will be given. We will send you an email to inform you that we have refunded your payment.
    2. Goods can only be returned within 90 days from the date of delivery. We request the goods must be in the same condition they were delivered. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.
    3. We reserve the right to refuse to process any refund/exchange where the returned item is deemed to be not in a saleable condition or in original condition.
    4. You can also exchange your item within 90 days, as long as the new item has the same product code as the original product you ordered. If you want to exchange for a different colour/size, the price must be the same as the price at which you bought the original product.
    5. We offer a free returns service for all UK-based customers. Customers will need to register their returns via our online portal (Rebound), print a returns label and drop their parcel at their nearest collection point. Customers who are unable to follow this procedure are not eligible for the free returns service. A refund for the returned item(s) will be given, but not for the original delivery charges, unless an error was made by us.
    6. We will not be responsible for any items that are returned to us by mistake. If you want these returned to you, we may request that you cover the delivery cost.
  6. Right To Cancel

    1. If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order.
  7. Customer Query/Dispute Resolution

    1. If you have a complaint the you can contact us HERE or via Email (orders@universal-textiles.com)
    2. All complaints are treated in the strictest of confidence, fairly and effectively by our customer services department.
    3. If you are not happy with the resolution, Alternative Dispute Resolution is available, including online dispute resolution at http://ec.europa.eu/consumers/odr/
  8. Company information

    1. Universal Textiles UK Ltd trading as Universal Textiles is the seller, Registered in England No. 06865782. Registered office 50 Oswin Road, Leicester, LE3 1HR, UK.
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Universal Textiles suppliers of Thermal Underwear. Socks, Baby clothes, hats, gloves, scarves, underwear & nightwear, caps, towels, bedding and rugs.