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Universal Textiles specialists in Thermal Underwear, Socks, Baby Wear/Clothing, Winter Gloves, Hats, Bedding, Rugs and Towels.
Universal Textiles - clothing and home from mens/womens/childrens thermal underwear, socks, gloves, baby clothing, pyjamas and also home products like children's towels/bedding.
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Universal Textiles suppliers of thermal underwear, socks, baby, gloves, hats, nightwear, clothing and more.

FAQ


This page contains our most Frequently Asked Questions (FAQ). The page is divided into two sections, one is pre-sales (questions you may have before you place your order) and post sales (questions you may have after you have placed your order).

Pre-Sales FAQ



Where can I find more product information?
Do I need an account to buy from you?
How can I find out about offers, discounts and new products?
How do I contact you?
Can I place an order over the phone?
How can I pay for my order?
How do I know that my credit card details are secure?
How will I know if the item I ordered is in stock?
How do I know my order has been placed?
Do you deliver outside of the UK?
Do you offer wholesale orders?


Post-Sales FAQ



How long will it take for my order to be dispatched?
Once it’s been sent, How long will it take to be delivered?
Who will deliver my item?
Can I return the goods if I am not happy with them for any reason?
How do I return an item I ordered?
Do I have to pay to return my order?
How long until my refund/exchange is processed?
Christmas 2018 - Last posting Dates


Where can I find more product information?

All the product information we have will be displayed on the product pages. Simply click on the image or title of the product you wish to find out more about and look at the Product Info section for the key features or the description section further down the page


Do I need an account to buy from you?

No, we do not offer an account based system. You can track all your orders on our Order Tracking page, just input your order number.


How can I find out about offers, discounts and new products?

You can subscribe to our newsletter and voucher deals by either following the pop up which usually appears when on the home page or by clicking the "SUBSCRIBE FOR VOUCHER DEALS" link at the bottom of each page.

You can unsubscribe from these Emails at any time


How do I contact you?

You can contact us by visiting the "Contact Us" page, via Email (orders@universal-textiles.com) or via Phone on 0116 218 2188

Our office opening times are Monday to Friday, 9am to 5pm


Can I place an order over the phone?

Currently we do not offer the facility to place an order over the phone, however if you need help during the order process our customer services team are on hand to assist you, simply call us on 0116 218 2188


How can I pay for my order?

You can pay for your order via PayPal or we accept payments from most major credit/debit cards (Visa, Mastercard, Maestro, American Express, etc).


How do I know that my credit card details are secure?

All card payments will be subject to security checks such as Verified by Visa™ and Mastercard Securecode™, as well as our own checks to make sure all the information provided appears correct. We do not store any card details and more information can be found on our "Privacy Policy" page


How will I know if the item I ordered is in stock?

Any products where we don’t have stock shouldn’t show on the website and any colour/size options out of stock will show as unavailable". However there maybe occasions where an item that is out of stock slips through. If this happens you will be notified and provided a full refund for that item.


How do I know my order has been placed?

You’ll receive an Email within a few minutes after confirming your order to let you know we’ve received it.


Do you deliver outside of the UK?

Yes we deliver to countries all around the world. You can find more information about available countries in the "Delivery Charges/Info" page


Do you offer wholesale orders?

Yes, if you wish to discuss a bulk order then please contact us at bulk@universal-textiles.com and we can arrange special discounts or postage rates to get the order to you.


How long will it take for my order to be dispatched?

As we offer such a huge range of products, we simply can’t store it all here. Therefore we often have to order items in specifically and we’ll display the number of working days it will take us to receive it, pack it and send it to you. This will also be displayed before you confirm your order


Once it’s been sent, How long will it take to be delivered?

Our standard UK delivery takes up 5 working days to be delivered. Although this is an estimate and orders may be delivered before or after this time.

Our standard International service usually takes between 7-10 working days but this can sometimes be extended due to customs delays.

Whilst we try our best to ensure all orders are delivered within this timeframe, there may be issues outside of our control which result in your order arriving late.


Who will deliver my item?

We choose the best carrier depending on a number of different things. Your item may be delivered by specialist carrier companies but you’ll be advised of who that company is when your order is dispatched.


Can I return the goods if I am not happy with them for any reason?

Goods can be returned within 90 days from the date of delivery. We request the goods must be in the same condition they were delivered or in a saleable condition.


How do I return an item I ordered?

We’ve teamed up with return specialists ReBOUND® to make the returns process as easy possible. You’ll need to register your return, simply visit our "Returns" page. When doing so, you can tell us what you’re returning, why, how and what you want us to do (refund/exchange)

Alternatively, you can post your item directly back to us, just be sure to include your original invoice or a note which includes your order number, what you’re returning, why and whether you’d like a refund/exchange.

Send items to:

Returns Department Universal Textiles 50 Oswin Road Leicester LE3 1HR


Do I have to pay to return my order?

We offer FREE returns in the UK. However to access this service you must register your return via ReBOUND and follow the process to get the order back to us.

All other methods of return or returns via ReBOUND from countries outside of the UK will be at your cost.

We will cover the cost of return if it is deemed that we have made an error.


How long until my refund/exchange is processed?

We’ll process your refund/exchange once our returns team have received it. We may process it sooner if we can see tracking on the return if sent by ReBOUND®.

We aim to process all refunds/exchanges within 14 working days.


Christmas 2018 - Last posting Dates

With Christmas fast approaching, please see below our last posting dates for the best possible chance of Pre-Christmas delivery for UK and International Orders:

PLEASE NOTE THAT THESE DATES ARE FOR THE TIME OF DISPATCH NOT THE DATE OF ORDER

UK ORDERS

Standard UK Delivery - Thursday 20th December 2018

Priority UK Delivery - Friday 21st December 2018

INTERNATIONAL ORDERS

Africa, Middle East - Tuesday 4th December 2018

Cyprus, Malta, Asia, Far East, Eastern Europe (except Poland, Czech Republic and Slovakia) - Friday 7th December 2018

Caribbean, Central and South America - Saturday 8th December 2018

Greece, Turkey, Australia, New Zealand, Czech Republic, Italy, Poland and USA - Monday 10th December 2018

Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland, Finland, Sweden, Belgium, France, Ireland, Luxembourg - Wednesday 12th December 2018

These dates are provided to us by our carrier partners and do not guarantee delivery before Christmas Day. These are the best estimates provided but services may be susceptible to delays due to customs processes, industrial action or other events for which we will not be held responsible.



If you have any more question you want answered, then email us by clicking here

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Universal Textiles suppliers of Thermal Underwear. Socks, Baby clothes, hats, gloves, scarves, underwear & nightwear, caps, towels, bedding and rugs.