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Universal Textiles specialists in Thermal Underwear, Socks, Baby Wear/Clothing, Winter Gloves, Hats, Bedding, Rugs and Towels.
Universal Textiles - clothing and home from mens/womens/childrens thermal underwear, socks, gloves, baby clothing, pyjamas and also home products like children's towels/bedding.
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Universal Textiles suppliers of thermal underwear, socks, baby, gloves, hats, nightwear, clothing and more.

FAQ


This page contains our most Frequently Asked Questions (FAQ). The page is divided into two sections, one is pre-sales (questions you may have before you place your order) and post sales (questions you may have after you have placed your order).

Pre-Sales FAQ



How can I pay?
Do I need an account to buy from you?
Do I have to buy in wholesale or can I buy just one item?
Who do I contact if I want information before I place my order?
My order is a gift, can the invoice be removed?
Can I place my order by phone?
How will I know if the item I ordered is in stock?
How do I know that my credit card details are secure?
The page I am on does not have a yellow padlock, what should I do?
How quickly are my goods dispatched?
Can I have my goods delivered to an address other than my home address?
Can I return the goods if I am not happy with them for any reason?
Do you ship outside the UK?
How quickly will be order be delivered?
Why are your products such good value compared to other businesses on the internet?
Do you supply wholesalers outside the UK?


Post-Sales FAQ



How do I know that my order has been placed?
What happens if my order does not arrive?
International Order not delivered (USA)
The tracking number you have given me does not work. What should I do?


How can I pay?

You can either pay with your credit or debit card or with Paypal. When using PayPal, it will choose the default billing address on your account for delivery.


Do I need an account to buy from you?

No, we do not offer an account based system. You can track all your orders on our Order Tracking page, just input your order number.


Do I have to buy in wholesale or can I buy just one item?

No you do not have to buy in wholesale or bulk. Our website is for retail customers only.

If you are looking to buy in large quantities please email wholesale@universal-textiles.com. Can you please include the delivery address, the exact quantity, sizes and product name/ID.


Who do I contact if I want information before I place my order?

You can email us by clicking here or call us on 0116 218 2188.


My order is a gift, can the invoice be removed?

Yes! When placing the order there is an option to not include the invoice inside the parcel. You will still be able to view and print out the invoice once the order has been placed, from the Order Tracking page.


Can I place my order by phone?

Yes! We can accept orders up to the value of £100 over the phone. Anything over this price will need to be placed online due to security reasons. You can call us on 0116 218 2188 to place an order.


How will I know if the item I ordered is in stock?

All items added to your shopping basket will be in stock but very rarely some may slip through. If any item you order is out of stock we will contact you to discuss the options available. So please add your telephone number so we can call you if there are any problems.


How do I know that my credit card details are secure?

At Universal-Textiles.com we take online security very seriously. We take the following measures to ensure we minimise the risk of online fraud so our customers can use our website with complete peace of mind. Please click here to see what we are doing to protect you.


The page I am on does not have a yellow padlock, what should I do?

All checkout pages are encrypted but product pages are not. On a checkout page if you look at the address in the browser address bar you should see https://www.univ… If the beginning of the address is not as shown then change it and press enter.


How quickly are my goods dispatched?

Goods are usually dispatched within 1-2 working days unless the item has a dispatch time stated on the listing. When the item is on a slightly longer dispatch time, it will be shown in yellow writing under the price.


Can I have my goods delivered to an address other than my home address?

Yes, but only if you pay by card. You will be able to input your billing address below the delivery address, if it is different.


Can I return the goods if I am not happy with them for any reason?

We are confident that you will be happy with your purchases. However, in the event that you wish to exchange or return an item, please return them within 90 days of receipt. Please click here for our returns information.


Do you ship outside the UK?

Yes we do. We ship to most European destinations, USA, Canada and Australia. Please add items to the shopping basket and then select your country. Please click here for our delivery information.


How quickly will be order be delivered?

Please see the delivery info page here


Why are your products such good value compared to other businesses on the internet?

We are a wholesale business and we only retail on the Internet so you are buying direct. We have contacts all over the world, allowing us to offer our customers high quality products at great prices. A lot of our stock is over-makes from suppliers of top UK high street stores. So the quality is excellent and the price is even better.


Do you supply wholesalers outside the UK?

At the moment we only supply wholesale to countries within the EU.


How do I know that my order has been placed?

We will confirm your order by email within minutes of it being placed. If you do not receive this confirmation please check your spam email folder because the email may have been filtered. If you still cannot find your confirmation, you can contact us on 0116 218 2188 or via email.


What happens if my order does not arrive?

In the unlikely event that your order is not received within 7 days for UK orders and up to 15 days for International orders, please contact us via email.


International Order not delivered (USA)

Smaller orders are not tracked to reduce postage costs but rest assured if you have received an email that your goods have been shipped then they are on their way to you.

If you have a tracking number then click the URL below and then enter your tracking number.
http://www.usps.com/shipping/trackandconfirm.htm


The tracking number you have given me does not work. What should I do?

If your parcel was sent via Royal Mail then the online tracking system will be live on the night your parcel is to be delivered. If you were not at home when they tried to deliver then the tracking system will show where your parcel is. If your parcel was dispatched using DPD then the online tracking system will go live after 8pm the night you received your email containing your tracking number. The DPD tracking system is very informative and will give information about where your parcel is in real-time. They will also send you a text message or email to let you know their 1 hour delivery window.



If you have any more question you want answered, then email us by clicking here

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Universal Textiles suppliers of Thermal Underwear. Socks, Baby clothes, hats, gloves, scarves, underwear & nightwear, caps, towels, bedding and rugs.