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Universal Textiles specialists in Thermal Underwear, Socks, Baby Wear/Clothing, Winter Gloves, Hats, Bedding, Rugs and Towels.
Universal Textiles - clothing and home from mens/womens/childrens thermal underwear, socks, gloves, baby clothing, pyjamas and also home products like children's towels/bedding.
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Universal Textiles suppliers of thermal underwear, socks, baby, gloves, hats, nightwear, clothing and more.

FAQ


This page contains our most Frequently Asked Questions (FAQ). The page is divided into two sections, one is pre-sales (questions you may have before you place your order) and post sales (questions you may have after you have placed your order).

Pre-Sales FAQ



How can I pay?
Do I need an account to buy from you?
Are you a wholesale business? Do I have to buy in wholesale or can I buy just one piece?
I placed an order on your website, paid with my Amazon account but I have not received a confirmation email or my order is in a "pending" state on my online account.
Who do I contact if I want information before I place my order?
My order is a gift, so how do I specify I do not want the invoice to be sent with the parcel?
Can I place my order by phone, rather than via the internet?
How will I know if the item I ordered is in stock?
How do I know that my credit card details are secure?
The page I am on does not have a yellow padlock, what should I do?
How quickly are my goods dispatched?
Can I have my goods delivered to an address other than my home address?
Can I return the goods if I am not happy with them for any reason?
Do you ship outside the UK?
How quickly will be order be delivered?
Why are your products such good value compared to other businesses on the internet?
Do you supply wholesalers outside the UK?


Post-Sales FAQ



How do I know that my order has been placed?
I have not received a confirmation email what should I do?
What happens if my order does not arrive?
International Order not delivered (USA)
The tracking number you have given me does not work. What should I do?


How can I pay?

You can either pay with your credit or debit card, with Paypal or using your Amazon account. Please select on the checkout page.


Do I need an account to buy from you?

No you do not need to create an account.


Are you a wholesale business? Do I have to buy in wholesale or can I buy just one piece?

No you do not have to buy in wholesale or bulk. Our website is for retail customers not wholesale. On our website we only sell in small quantities and unless stated otherwise all our products are singles. E.g. Thermal Long Johns, you will get one pair and etc.

If you are looking to buy in large quantities please call us on 0116 218 2188 and ask for Max (wholesale manager).


I placed an order on your website, paid with my Amazon account but I have not received a confirmation email or my order is in a "pending" state on my online account.

You can view the status of your orders in your Payments by Amazon control panel. Please contact us and we will check if your order was received. If the order is still in a pending state there has been a problem with your card details or payment information. You can ask Amazon to call you by clicking the link below,
Amazon Payments Customer Service


Who do I contact if I want information before I place my order?

You can email us by clicking here or call us on 0116 218 2188.


My order is a gift, so how do I specify I do not want the invoice to be sent with the parcel?

On the checkout page there is an option you can select which will alert the warehouse not to attach your invoice to your parcel. You can view and print the order invoice from your control panel at any time.


Can I place my order by phone, rather than via the internet?

Yes you can. Please call us 0116 218 2188.


How will I know if the item I ordered is in stock?

All items added to your shopping basket will be in stock but very rarely some may slip through. If any item you order is out of stock we will contact you to discuss the options available. So please add your telephone number so we can call you if there are any problems.


How do I know that my credit card details are secure?

At Universal-Textiles.com we take online security very seriously. We take the following measures to ensure we minimise the risk of online fraud so our customers can use our website with complete peace of mind. Please click here to see what we are doing to protect you.


The page I am on does not have a yellow padlock, what should I do?

All checkout pages are encrypted but product pages are not. On a checkout page if you look at the address in the browser address bar you should see https://www.univ… If the beginning of the address is not as shown then change it and press enter.


How quickly are my goods dispatched?

Goods are dispatched within 1-2 working days unless you have paid for Special Delivery service where goods are dispatched within 24 hours guaranteed.


Can I have my goods delivered to an address other than my home address?

Yes, goods may be delivered to a different address than the billing address. Simply advise us of the delivery address on the checkout page.


Can I return the goods if I am not happy with them for any reason?

We are confident that you will be happy with your purchases. However, in the event that you wish to exchange or return an item, please return them within 90 days of receipt. Please click here for our returns information.


Do you ship outside the UK?

Yes we do. We ship to most European destinations, USA, Canada and Australia. Please add items to the shopping basket and then select your country. Please click here for our delivery information.


How quickly will be order be delivered?

Please see the delivery info page here


Why are your products such good value compared to other businesses on the internet?

We are a wholesale business and we only retail on the Internet so you are buying direct. We have contacts all over the world, allowing us to offer our customers high quality products at great prices. A lot of our stock is over-makes from suppliers of top UK high street stores. So the quality is excellent and the price is even better.


Do you supply wholesalers outside the UK?

At the moment we only supply wholesale to countries within the EU.


How do I know that my order has been placed?

We will confirm your order by email within minutes of it being placed. If you do not receive this confirmation please see the answer below.


I have not received a confirmation email what should I do?

Please follow these steps if you have not received the confirmation email,

1) Check your spam email folder because the email may have been filtered.

2) Please contact us.


What happens if my order does not arrive?

In the unlikely event that your order is not received within 7 days for UK orders and up to 15 days for non-UK orders please email us.


International Order not delivered (USA)

Smaller orders are not tracked to reduce postage costs but rest assured if you have received an email that your goods have been shipped then they are on their way to you.

If you have a tracking number then click the URL below and then enter your tracking number.
http://www.usps.com/shipping/trackandconfirm.htm


The tracking number you have given me does not work. What should I do?

If your parcel was sent via Royal Mail then the online tracking system will be live on the night your parcel is to be delivered. If you were not at home when they tried to deliver then the tracking system will show where your parcel is. If your parcel was dispatched using DPD then the online tracking system will go live after 8pm the night you received your email containing your tracking number. The DPD tracking system is very informative and will give information about where your parcel is in real-time. They will also send you a text message or email to let you know their 1 hour delivery window.



If you have any more question you want answered, then email us by clicking here

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Universal Textiles suppliers of Thermal Underwear. Socks, Baby clothes, hats, gloves, scarves, underwear & nightwear, caps, towels, bedding and rugs.